Returns & refunds

We want you to love what you ordered.

We keep our prices low, so we can't take returns if you change your mind or order the wrong phone model. Please check your phone model before you order — you'll find it in your phone's Settings, under About phone.

If something's wrong — it arrived faulty or damaged, or it isn't what you ordered — that's on us. Email hello@casestudio.nz with your order number and a photo, and we'll send you a replacement or a refund, including the delivery cost.

None of this takes away your rights under the Consumer Guarantees Act.